Frequently Asked Questions
What is Recharge?
Recharge is a mobile application that enables people to book and use luxury hotel space by the minute.
How does it work?
Step 1: Book a Recharge
When you need to book a nearby hotel room, simply open the Recharge app, tap the ‘Request Nearest Recharge’ followed by ‘Book Now’.
Step 2: Check in at the hotel
Once you tap ‘Book Now’, you have 30 minutes of ‘Complimentary Travel Time’ to check in at the hotel before we begin charging you for your stay.
To check in and receive your room key, visit the front desk, and tell them you booked your room using Recharge.
Step 3: Stay for as long as you want
Once you check in and receive your room key, you can either head up to your room or begin to immediately use any of the amenities of the hotel.
How much does it cost?
Pricing varies based on city and tier of service.
When can I use Recharge?
Unlike a traditional booking, there is no set check in or check out time. With Recharge, you can now check in and check out of your hotel room whenever you want, 24/7.
Can I book a Recharge in advance?
Recharge is an on-demand service that is meant for now. We work with our hotel partners to ensure consistent availability throughout the city so there’s no need for advanced booking.
How are the room cleaned?
Recharge rooms are cleaned by the hotel’s housekeeping team to ensure the same level of luxury, cleanliness and quality of a traditional check in.
Where is Recharge currently available?
Recharge is currently only available in San Francisco. Not in the Bay Area? Get notified when Recharge is available in your city.
When will Recharge become available for Android?
Recharge for android will be available in the Spring of 2017. To be notified when Recharge becomes available for Android, click here.
What is Recharge?
Recharge is a mobile application that allows corporate traveler and influentials locals to stay in upscale hotels during the day and pay by the minute.
Wait! What do you mean?
We believe in optimizing for vacancy rather than occupancy. We recognize that a room can sit vacant for 12+ hours on any given day prior to the overnight guest checking in. Recharge allows your hotel to make hundreds of dollars per room in net profit before the overnight check in.
Who is the Recharge customer?
Our customers are corporate locals and commuters who work in the city and are willing to pay a premium to access a home-away-from-home in between meetings or evening events.
What do customers use Recharge for?
Customers use Recharge for a quiet and private space in the city instead of Starbucks, to get work done, to prepare for evening events, and to take a quick nap in between meetings.
When home is too far away, our customers also book a Recharge to change, take nap, shower after running in the city or nurse/rest with their kids while downtown.
Does Recharge partner with other companies?
We partner with tech, consulting and finance companies with local offices to give their employees a place to Recharge.Our corporate partnerships include firms such as Orrick, Google, and Deloitte.
And of course, we work with the best 4 & 5 star hotels in the industry.
What is the average length of stay of the Recharge guest?
Our guests stay 2 hours on average.
How do I manage my inventory? Do I have control?
The Hotel is in complete control of allocating availability on Recharge and everything is done within the Recharge Hotel Dashboard. Inventory can be updated in real time, with the click of a button. Each hotel controls their inventory in real-time, using Recharge when it makes the most sense for them.
How does Recharge work for customer?
Recharge is a mobile app available for iPhones and Androids. It’s super simple for guests to use:
Very similar to booking an Uber: in just two taps, you can book and confirm your Recharge stay on the app. The hotel will receive a booking notification and check the guest into the PMS upon guest arrival. When the guest is ready to check out, they will do so directly in the app. A very simple process for the hotel!
How much money can I make with Recharge?
Hotels can make 250K to 1M a year in revenue depending upon hotel size and inventory allocation.
Can guests book a Recharge in advance?
Recharge is an on-demand service. We work with our hotels to ensure consistent availability throughout the city so there’s no need for advanced booking. Recharges are booked in real-time and guests arrive within 30 minutes of booking.
My hotel runs a very high occupancy. Can I still use Recharge?
A hotel can be at 100% occupancy and still have a 35% room vacancy prior to the overnight guest checking in. Many rooms sit vacant the majority of the day prior to the overnight guest checking in.
Many rooms can sit vacant depending on ins/outs & arrivals. Many of our hotels running 95%+ are driving 6-figure profits with Recharge.
My Hotel is Union. Can I still use Recharge?
Yes! In fact, all of our hotel partners are union hotels in San Francisco and New York City. If you want to learn more, please reach out.
How does the guest check out?
The majority of our guests check out in the Recharge app. A handful may come to the front desk and check out directly with the Front Desk.
In the event that the guest checks out in the Recharge App, the guest will be notified in the Recharge app that a room attendant is on their to the way to clean the room, prompting the guest’s timely departure from the room. The notification also alerts the guest that if he or she is found in the room after checking out, he or she will be fined an overstay fee.
In the event that the guest checks out directly with the Front Desk, the Front Desk agent will log into the Recharge Hotel Dashboard and check the guest out in the ‘Guest’ page. Just click on ‘Check out’ next to the Guest’s name in the Hotel Dashboard.
For both cases, the hotel will also check the guest out in the hotel PMS.
How much does Recharge Cost for guests?
The guest price per minute will vary, based on the city. One set rate, for example, is $50/hour in New York City for 4-star hotels.
When can guests use Recharge?
Unlike a traditional booking, there is no set check-in or check-out time. With Recharge, you can now book a room whenever you want, 24/7 (subject to availability on the app).
How do I add availability onto the Recharge app?
Managers will have desktop and mobile access to the Recharge Hotel Dashboard where they can manage room allocation.
How does the guest pay for their stay?
Guests store their credit card information within the Recharge app, and upon checking out, Recharge will charge their credit card for the amount of time they were in the room.
Does the Front Desk collect a credit card from the guest?
Because the guest’s credit card is stored in the app, Recharge collects payment directly from the guest and then reconciles with the hotel later, which means the Front Desk will not need to collect a credit card at check in.
But what if the guest purchases amenities such as parking, spa services, or spends money at the restaurant?
The hotel will add the incidental charge to the guest’s reservation within the Recharge Hotel Dashboard and Recharge will collect the incidentals charges from the guest and send the payment directly to the hotel.
How does the hotel receive payment for guest stays?
Recharge will leave a Credit Card on file and create a Master Account. The hotel will be able to settle the Master Account on a weekly or monthly basis based upon the found revenue outlined in the Dashboard.
How is housekeeping notified when the guest has checked out in the app?
Upon guest check out, all managers including the housekeeping managers will be notified via email. Housekeeping can then send a room attendant to clean the room.
Where is Recharge currently available?
Recharge is currently available in San Francisco hotels and New York City!
Does Recharge Integrate with my current reservation system
We have several integration options available, however our hotel partners report that the Recharge Hotel Dashboard is incredibly easy to use!
Send us an e-mail and one of our Recharge Support Agents will get back to you as soon as possible.