Frequently Asked Questions

For Guests

What is Recharge?

How does it work?

How much does it cost?

When can I use Recharge?

Can I book a Recharge in advance?

How are the rooms cleaned?

Where is Recharge currently available?

For Hoteliers

What is Recharge?

Who is the Recharge customer?

Why do our customers use Recharge?

Does Recharge partner with other companies?

What is the average length of stay of the Recharge guest?

How do I manage my inventory? Do I have control?

Where is Recharge currently available?

How does Recharge work for customer?

How does the hotel handle Recharge bookings, check-ins and checkouts?

How much can I increase my hotel’s revenue by using Recharge?

Can guests book a Recharge days or hours in advance?

My hotel runs a very high occupancy. Can I still use Recharge?

My Hotel is Union. Can I still use Recharge?

How does the guest check out?

How much does Recharge Cost for guests?

When can guests use Recharge?

How do I adjust room availability on the Recharge app?

How does the guest pay for their stay? Does the Front Desk collect a credit card from the guest?

Does the Front Desk collect a credit card from the guest?

How does the hotel receive payment for guests’ stays?

But what if the guest purchases amenities such as parking, spa services, or orders room service?

How is housekeeping notified when the guest has checked out in the app?

Does Recharge integrate with my current reservation system?

Can't Find Your Question?

Send us an e-mail and a member of our Concierge team will get back to you as soon as possible.

Email Concierge