Frequently Asked Questions

For Guests


What is Recharge?

How does it work?

Can I book in advance?

When can I check in and check out?

Where is Recharge available?

How much does it cost?

What is required at check in?

How many guests can Recharge in the same room?

How are the rooms cleaned?


Why is there a $250 Pre-Authorization charge?

What payment types do you accept?

How will the charge appear on my credit card statement?


Why was my account blocked?

How do I deactivate my account?

For Hoteliers

What is Recharge?

Who is the Recharge customer?

Why do our customers use Recharge?

Does Recharge partner with other companies?

How do I manage my inventory? Do I have control?

Where is Recharge currently available?

How does Recharge work for the customer?

How much can I increase my hotel’s revenue by using Recharge?

Can guests book a Recharge days or hours in advance?

My hotel runs a very high occupancy. Can I still use Recharge?

How does the guest check out?

How much does Recharge Cost for guests?

When can guests use Recharge?

How do I adjust room availability on the Recharge app?

Can't Find Your Question?

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