Frequently Asked Questions

For Guests

Booking

What is Recharge?

How does it work?

Can I book in advance?

When can I check in and check out?

Where is Recharge available?

How much does it cost?

What is required at check in?

How many guests can Recharge in the same room?

How are the rooms cleaned?

Billing

Why is there a $250 Pre-Authorization charge?

What payment types do you accept?

How will the charge appear on my credit card statement?

Account

Why was my account blocked?

How do I deactivate my account?

For Hoteliers

Overview

What is Recharge?

Who is the Recharge customer?

Where is Recharge currently available?

How does Recharge work for customer?

Why do people use Recharge?

Can guests book a Recharge in advance?

How does the guest check out?

When can guests use Recharge?

PARTNERING WITH RECHARGE

My hotel runs a very high occupancy. Can I still use Recharge?

How much can I increase my hotel's revenue by using Recharge?

How do I manage my inventory on Recharge? Do I have control?

How do I adjust room availability on Recharge?

Does Recharge partner with companies?

Why do our customers use Recharge?

Does Recharge partner with other companies?

How do I manage my inventory? Do I have control?

Where is Recharge currently available?

How does Recharge work for the customer?

How much can I increase my hotel's revenue by using Recharge?

Can guests book a Recharge days or hours in advance?

My hotel runs a very high occupancy. Can I still use Recharge?

How does the guest check out?

How much does Recharge cost for guests?

When can guests use Recharge?

How do I adjust room availability on the Recharge app?

Can't Find Your Question?

Send us an e-mail and a member of our Concierge Team will get back to you as soon as possible.

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